Shipment

Shipping & Returns

We provide secure worldwide shipping with tracking and insurance on all orders. Our return process is transparent, straightforward, and handled by our support team.

Shipping Information

All orders are shipped with tracking and shipping insurance. Delivery times may vary slightly depending on your location and local courier services.

Estimated Delivery Times

Belgium, Netherlands, Germany, Luxembourg & UK
Express insured shipping
≤ 3 Business Days
European Union
Standard tracked delivery
≤ 5 Business Days
USA, Canada & Australia
International priority shipping
≤ 5 Business Days
Rest of the World
Worldwide tracked shipping
≤ 7 Business Days

Shipping Partners

Orders are shipped using trusted international carriers including DHL, UPS and FedEx.

Shipping partners

Returns & Refunds

Customers may request a return within 30 days after receiving the order. Returned products must be unused and returned in their original packaging including all accessories and manuals.

Return Instructions

  1. Contact our support team through email or WhatsApp to request return approval.
  2. Carefully package the product in its original packaging.
  3. Ship the package to the return address below after receiving confirmation from our support team.

Return Address

Carplay Solutions
Giervalkenlaan 10 bus 34
1170 Watermaal-Bosvoorde
Belgium

Return Shipping Costs

Return shipping costs are the responsibility of the customer unless the received item is defective or an incorrect product was delivered.